Frequently Asked Questions

When will my order reach me?

If the products in our stock are ordered before 16:00 on weekdays, they will be shipped on the same day in the evening and delivered within 4 or 8 business days, depending on your city. Products with a specified campaign end date are prepared and shipped to you within 10 business days after the campaign end date. We do not ship cargo on Sundays.

I'm having trouble placing my order, what should I do?

Errors you encounter in your transactions on the site info@mundosecret.comYou can send an e-mail to or send us a message by filling out the contact form or +421 34 230 4828 You can report it by contacting us at.

Can I make changes to my order?

us within 6 hours of completing your order. +421 34 230 4828​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ info@mundosecret.comYou can submit your change request by contacting us. If your product has not been shipped, your request will be evaluated and information (stock, color, etc.) will be provided in a short time.

How can I cancel my order?

You must submit your order cancellation request before your product is shipped. +421 34 230 4828You can send it to us by contacting us at ​⁠​.

How Can I Track My Cargo?

You can use the cargo tracking code (shipping code) that will be sent to your e-mail address after the products you have purchased are delivered to the cargo company, by logging into the website of the cargo company.

What should I do if I want to return the product?

Products are individually printed and prepared when an order is placed. For returns due to any defect arising from the product, you can return the product you purchased within 8 days from the delivery date.

It is sufficient to send us the product and its invoice with all the accessories, including all copies of the invoice, the package is undamaged, the product has not been used, it has not been damaged as a result of misuse, and it is not included in the scope of non-returnable products. Returns are accepted with all cargo companies.

RETURN ADDRESS: Since your shipments can be sent to different addresses, please use the address on your invoice as the return address.